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Toronto Hydro crews answering call for help after Ontario storm

Hydro Ottawa accepted Toronto Hydro's formal proposal for storm assistance

TORONTO, May 25, 2022 /CNW/ - Toronto Hydro is sending 26 employees to Ottawa to help restore power following a thunderstorm that impacted residents across Ontario this past weekend.

Hydro Ottawa is dealing with significant damage to its distribution and transmission equipment throughout its service territory as a result of high winds, heavy rain and lightning on May 21, 2022 and nearly 60,000 customers currently remain without power. Hydro Ottawa made a formal request for storm assistance through the Ontario Mutual Aid Group (OnMAG) and accepted our formal storm assistance proposal. Toronto Hydro crews will be travelling to Ottawa today to provide emergency assistance and help restore power to critical infrastructure in the region.

Toronto Hydro has made significant progress responding to storm damage across Toronto ― including a high volume of downed wires and fallen tree limbs. At the peak of the storm, approximately 110,000 Toronto Hydro customers were without power. However, Toronto Hydro has now successfully restored power to more than 99.8 percent of impacted customers and will continue to work around the clock to address safety emergencies and restore all remaining localized outages in the city. Sending crews to Ottawa will not delay any remaining restoration efforts in Toronto.

Toronto Hydro is reminding customers who come across downed wires to stay back at least 10 metres ― about the length of a school bus ― and report it to us immediately at 416-542-8000 (press 1).


  • Hydro Ottawa delivers electricity to approximately 353,000 homes and businesses in Ottawa and Casselman
  • Toronto Hydro and Hydro Ottawa are members of the Ontario Mutual Aid Group (OnMAG). OnMAG offers emergency coordination and best practice sharing between the member Ontario electrical utility companies. The aim of this group is to bolster capabilities within the province to respond to province-specific emergencies


"We've seen the extensive damage that Saturday's storm caused across the province. Thanks to the dedication of our crews and the patience of our customers, we've made significant progress in our restoration efforts at home, and we're fortunate that we now have the capacity to help our neighbours in Ottawa as they deal with significant damage throughout their city."

  • Russell Baker, Spokesperson, Toronto Hydro


Toronto Hydro owns and operates the electricity distribution system for Canada's largest city. Recognized as a Sustainable Electricity Company™ since 2014, it has approximately 788,000 customers located in the city of Toronto and distributes approximately 17 per cent of the electricity consumed in Ontario.

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SOURCE Toronto Hydro Corporation

For further information: Russell Baker, Media and Public Relations, 416-903-6845, media@torontohydro.com
Toronto Hydro's Storm Restoration Process

Outages happen from time to time but you can count on Toronto Hydro to work around the clock to restore service. Here’s the process we follow to make repairs.

This video has tons of tips to help our customers get prepared, especially during storm season. Watch Sarah and Jose as they experience a power outage in Toronto and learn what you can do to be ready in the case of an emergency.